IT and Web Design

IT SUPPORT

Are you looking to expand or upgrade your current IT system or have an IT problem you need solved?

AB&O offers IT Support catered to your needs, whether you're a small, medium or large company or a SOHO we can tailor a solution for you.

We take a Three Step Approach to our IT Support as follows:

1 - ANALYSE
Our staff will inspect your existing IT system to review your current capabilities, then conduct a short interview with you to familiarize ourselves with the current usability of the existing system.

2 - DETERMINE
From the information we have collected about your existing system and the initial part of the short interview we will further determine what you want to accomplish, that your existing system does not.

3 - PROPOSE A SOLUTION
After initial feedback to you at the interview our staff will put together a proposal for the most cost effective and efficient solution, providing cost estimates as required.

So if you are feeling overwhelmed by the wealth of IT products and options on the market, we can help YOU to make the best choice that suits YOUR needs.

AB&O have experience in troubleshooting and working with:

* Small Networks
* Large Networks
* Hardware
* Software
* Printers
* Scanners
* Wireless
* Internet and email
* Microsoft Windows and Office
* OSX
* Apple

WEB SOLUTIONS

At AB&O we have developed a structured approach to achieving an optimal solution for our Clients. We have a firm belief that a Web Presence is more important than a Web Site.

To ensure the best Web solution our proven approach is to work in collaboration with our Clients, following a Phase by Phase Project Lifecycle, divided into the following phases….

Project Scope Definition

Project Specification and Planning
Design and Development
Production and Implementation
Usability Testing
Deployment
Performance Measurement

During Phase 1 we establish the Client Profile, the scope of the project, target audience, short and long term goals of the Web Site, site content, budget and timeframes.

Phase 2 is the “blueprint” for the Web Site. We start with the Project and Creative Design Brief, and from there move on to the functional and technical specifications of the project. We ensure we have detailed company information and maintain company branding when developing colour schemes and layouts. The final steps in this phase involve mapping out the timeline and gaining formal approval from the Client before moving on to Phase 3.

In Phase 3, using the approved specifications and schemes our design team structure the Web Site design and develop the Site creative, i.e. visual design graphic templates for each different page type within the Site.

In the production and implementation phase the graphic templates are sliced up and built into HTML, then programming commences to integrate the pages into the site’s back end and add extra functionality as required.

The last, but certainly not the least of the phases in the project lifecycle, is the performance measurement phase. This is an extremely critical part of ensuring your web presence as it gives us the insight into who is using the Site and how the Web Site is being used. This phase aims at answering two key questions:

Are the objectives of the site being met; and

What is the return on investment.

Analysing the performance of a Web Site gives the Client detailed insights into the usability and the success of the web strategy, to ensure the site is meeting its success criteria.

SEARCH ENGINE AND SITE OPTIMISATION

Submitting regularly to search engines and setting up link exchanges are external methods of driving traffic to your web site. But there are other internal techniques that should be applied in any quest to improve search engine ranking.

Search engine optimization can do a lot for your traffic, just like a good retail location.